LPEng director João Carlos Sanches (2nd to left) and service engineer Alex Bernardi (3rd to left) invited about 40 customers and business partners, including HIGHVOLT managing director Ralf Bergmann (right) and sales engineer Dan Keller (left), to celebrate the official opening of the new service Center.
Dresden, 29 January 2015HIGHVOLT's Brazilian agency LPEng will in future be working even more closely with HIGHVOLT Prüftechnik Dresden GmbH to operate the first local HIGHVOLT Service Center worldwide. The new service center will be sharing offices with LPEng in Sao Paulo.
Brazilian customers of HIGHVOLT can now use many of the available services directly on their doorstep, for example consulting services, training opportunities and technical support during preparations for commissioning. “This enables us to react much faster and much more efficiently to customer enquiries,” explains HIGHVOLT sales engineer Dan Keller. “The responsible service technician is also the customer's first point of contact for standard repairs. He can be on site in next to no time to solve minor problems, to perform maintenance or to replace spare parts.”
Another point not to overlooked: A local contact naturally simplifies language communication with the customer's staff.
HIGHVOLT and LPEng have already been cooperating successfully for more than 15 years. High service quality is guaranteed not least by the extensive practical experience of the employees on both sides, alongside their excellent technical knowledge in the field of high voltage testing equipment.